【摘要】 本研究旨在于探讨跨文化敏感度与冲突处理方式之间的潜在关系。从168份有效问卷的分析中得出:1.中国外贸从业人员倾向于选择整合、回避及妥协的方式来处理跨文化交际中出现的冲突,而较少使用屈从或独裁的方式;2.在跨文化敏感度的五个维度中,中国外贸从业人员文化差异认同感最强,其次是交际参与度、交际专注度和交际信心,交际愉悦感最弱;3.跨文化敏感度的各个维度与冲突处理方式有或正或负的相关关系。跨文化敏感度与整合式有显著的正相关趋势,而与回避式、屈从式有显著的负相关关系,与妥协式及独裁式没有显著相关趋势。更多还原

【Abstract】 This study is intended to explore the potential relationships between intercultural sensitivity and conflict man-agement styles.The research subjects are people working in foreign trade companies.An analysis of 168 valid questionnaires has led to three findings as follows.First,the people working in foreign trade companies tend to choose to handle conflicts with people from other cultures by way of integrating or avoidance/compromise rather than obedience or dominating.Second,among the five dimensions of intercultural sensitivity,the subjects get the highest average score in respect for cultural differ-ences,the second highest in interaction engagement and the third in interaction attentiveness.They get the lowest scores in in-teraction confidence and interaction enjoyment.Third,conflict management bears on the dimensions of intercultural sensitivity,positive or negative.There is a significant positive correlation between integrating and intercultural sensitivity,whereas there is a significant negative relationship between intercultural sensitivity and obedience or avoidance.No significant association is found between intercultural sensitivity and compromise or dominating style.更多还原