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大客户管理团队的创建过程分析

The Analysis of Establishing Process of Key Account Management Team

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【作者】 王向东张爱民郭青张涛

【机构】 济钢集团有限公司

【摘要】 <正>前言大客户是指对企业具有战略意义的客户,是企业的忠实和核心客户,是客户金字塔结构的顶端。大客户管理就是为客户提供优质的产品和一流的服务,以此来满足其个性化需求,从而建立长期、稳定、高效、和谐的大客户

【Abstract】 Combined with the characteristics of Jigang key account and developing marketing demands,following the Enterprise Nuclear Value Concept-Respectable,Reliable,Mutual-Creation and Win-Win,through implementing marketing innovation,establishing market development and service group,consummating order evaluation and check-up system,strengthening key account management and learning organization construction,continuously improving the delivery and after service of product,the establishing process of key account management team is analyzed in this paper

  • 【分类号】F274
  • 【被引频次】13
  • 【下载频次】339
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