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一项具有人性化的挂号制度——对五年来预约挂号的评述
A Patient-oriented Registration System:Comments on the Registration by Appointment after Its Five-year Operation
【摘要】 为探讨建立有预约挂号体系的因素,对本院2005年8月以来共计19628例的预约量进行回顾分析,全部预约患者进行网上、电话、现场三种预约形式的挂号,按规范化要求制定预约计划。采用E门诊的系统管理,按预约挂号功能,人工服务、统计功能、计费功能进行全方位的管理。通过E门诊系统控制。提高服务质量,建立行之有效的预约挂号系统,提高了患者满意度,促进了医患关系的和谐。
【Abstract】 In order to establish an effective registration system of appointment,from august 2005,19,628 patients,appointment registered by internet,telephone or presence,were registered analyzed. As an extensive management system,E-clinic include appointment registration,manned service,statistical function,and billing function. On the base of E-clinic and appropriate propagandize,appointment registration improve the quality of service and establish effective harmonious relation between doctors and patients with more satisfaction.
【关键词】 预约挂号;
管理;
医患关系;
【Key words】 appoint registration; administration; doctor-patient relationship;
【Key words】 appoint registration; administration; doctor-patient relationship;
- 【文献出处】 医学与哲学(人文社会医学版) ,Medicine & Philosophy(Humanistic & Social Medicine Edition) , 编辑部邮箱 ,2010年07期
- 【分类号】R197.3
- 【被引频次】5
- 【下载频次】178