【摘要】 论述引入国际质量标准提高图书馆读者满意度,详细分析图书馆服务质量管理中存在的问题以及IS09000标准中以读者为关注焦点和持续改进两项最重要的原则,建立图书馆质量管理体系、评估读者满意度方法和提高读者满意度应重视的几个问题。更多还原

【Abstract】 This paper expounds how to introduce the international quality standards to enhance readers’ satisfaction in university libraries, and analyzes the problems which are existed in library service quality management and the most important principles in ISO9000 Standards in detail. It points out several questions which should be paid more attention to establish library quality management system, assessing the methods to improve readers’ satisfaction.更多还原