【摘要】 服务标准是服务机构规范服务行为最基本、最重要的规范性文件。高校图书馆作为一个服务机构,应该有一个服务标准来规范、指导其服务活动。本文就高校图书馆服务标准的定义、构成及内容进行了初步探讨,重点就标准的内容进行了研究,以期我国高校图书馆服务标准的尽快形成。更多还原

【Abstract】 The service standards are the most essential,significant standardization documents to standardize service behaviors in service institutions.As service institutions,academic libraries should own service standards to standardize and direct its service activities.This article preliminarily discusses the definition,composition and contents of the service standards of academic libraries.This article mainly focuses on the research of the contents of service standards,in order to achieve the completion of service standards of academic libraries.更多还原