【摘要】 通过探讨图书馆内部服务补救的内涵,分析影响内部服务补救的因素,通过分析内部服务补救与读者满意的关系,提出内部服务补救的实施办法,并建立内部服务补救效果评价模型。更多还原

【Abstract】 The article discusses the meaning of interior service recovery of library and analyzes the factors affecting interior service recovery.By analyzing the relationship between interior service recovery and customer’ s satisfaction,it suggests the ways on interior service recovery and establishes the effect model of interior service recovery.更多还原