【摘要】 银行的经营不仅仅应该被看成是一个服务的过程,而应被看成是一个让客户满意的过程。通过对银行客户满意关系现状分析和相互之间规律性的探讨,寻求维护客户满意关系的方法,努力保持客户的满意度,以保证商业银行持久利润的来源。更多还原

【Abstract】 Bank management should be seen not only as a service process,but as a process to make customers satisfied.This paper discusses the relationship between banks and customers’satisfaction and the regularity therein,aiming at finding ways to maintain customers’high satisfaction and ensuring commercial banks’continuous profits.更多还原