【摘要】 在国家制度为消费纠纷所提供的多元化解决机制中,实证调查表明消费者协会的调解发挥着解纷的重要作用并在消费者的解纷选择中具有优位性。基于消费者对消费者协会调解的需求、使用,以及满意度的经验性评估,为了提升消费者协会的解纷效能,应当建立强调程序合作的程序强制调解制度。更多还原

【Abstract】 The empirical study of this paper indicates that the consumers’ association mediation plays an increasingly important role in the settlement of consumer disputes and remains high priority in multiple dispute-settling mechanisms.From the perspective of the empirical researches on the demands,choice and the degree of satisfaction,we should establish compulsory mediation which emphasizes the mediation cooperation of parties to promote the effectiveness of the consumers’ association mediation.更多还原