【摘要】 信息技术基础架构库(IT Infrastructure Library,ITIL),是由英国国家计算机与电信局(The central Computer and Telecommunication Agency,CCTA)主导开发的,用于规范IT服务管理的架构。在企业中实施ITIL,可以用量化的管理手段提升IT运维服务水平。更多还原

【Abstract】 IT Infrastructure Library is developed by the Central Computer and Telecommunication Agency(CCTA) which is attached to UK government.It is created to specify the architecture of IT service management.Using ITIL in enterprises will improve IT operation and maintenance services by implementing quantitative management method.更多还原