【摘要】 目的了解门诊就诊老年患者对护理工作的满意度,找出问题,提高服务质量。方法采用自行设计调查表,对门诊500例60岁以上的老年患者进行调查,内容包括服务态度、专业知识、沟通技巧、健康教育和就诊环境。结果患者对门诊护理工作总体的满意度为93.7%。其中对服务态度96.5%,专业知识为96.3%,沟通技巧为94.0%,健康教育为93.5%,就诊环境88.0%。结论通过加强门诊护理工作队伍培训和学习,改善就诊流程,提高门诊老年患者满意度。更多还原

【Abstract】 Objective To investigate the nursing satisfaction of senior patients receiving treatment in our clinics so as to find out possible problems and improve the quality of service.Methods Using self-designed questionnaire for 500 senior patients over 60 concerning service attitude,specialty,communication skill,health educatin and treatment environment.Results The satisfaction rates of overall service,service attitude,specialty,communication skill,health education,treatment environment were 93.7%,96.5%,96.3%,94.0%,93.5% and 88.0%,respectively.Conclusion Payinyg great attention to nursivg training and study could improve the medical treatment process and increase the satisfaction of senior patients receiving medical care in our clinics.更多还原