【摘要】 论述政府信息服务绩效测评既是以结果为本的控制机制,也是用户至上的服务机制。平衡记分卡在政府信息服务绩效测评中的适用性取决于平衡记分卡的平衡理念、将战略目标转换为测评指标的基本思路及定量分析与定性分析相结合的测评方法,指出用户满意、内在优化、投入产出、持续发展是设计政府信息服务绩效测评平衡记分卡模型的基本纬度。更多还原

【Abstract】 The performance evaluation of government information service is a results-oriented control mechanism,also a customer-first service mechanism.The applicability of performance evaluation of government information service based on BSC depends on balance concept of BSC,converting strategic objectives to evaluation indicators and evaluation methods.Customer satisfaction,internal optimization,input-output and sustainable development are the basic latitude aspects to design the model of performance evaluation of government information service based on BSC.更多还原