【摘要】 目前,三大基于搜索的互动式知识问答分享平台主要有百度知道、新浪爱问知识人和雅虎知识堂。与图书馆虚拟参考咨询服务相比,三大平台在问答模式、知识公开性、系统功能、激励制度、后台专家等方面具有极大的优越性。因此,图书馆虚拟参考咨询服务必须借鉴知识问答分享平台的运作模式和服务机制,改进问答模式,引入互动机制,实施激励措施,优化检索功能,形成联合参考咨询的规模效应,从而促进虚拟参考咨询的创新与可持续发展。更多还原

【Abstract】 At present, the search-based interactive knowledge question-answer sharing platforms are "Baidu knowing", "Sina iAsk" and "Yahoo Answers". Comparing with library virtual reference services, the three platforms have great advantages in the question-answer mode, knowledge openness, system functions, incentive institutions and experts. Virtual reference services should learn from the operation mode and service mechanism of the knowledge question-answer sharing platforms, improve the question- answer mode, introduce the interactive mechanism, establish incentive measures,optimize search functions, and form the scale effect of collaborative reference services, in order to promote the innovation and sustainable development of virtual reference services.更多还原