【摘要】 客车产业的竞争是综合的市场竞争,它不仅是产品的质量、价格等因素的竞争,也包括售后服务的竞争。其中售后服务网络的规模,以及售后服务的质量都将直接影响到产品的销售。文中主要探讨售后服务体系的优化策略,以提高企业的市场竞争力。更多还原

【Abstract】 Passenger car industry competition is integrative market competition, not only include competition from quality and price of product, but also from after-sales service. Of which, the scale of after-sales service network, and the quality of after-sales service will influence the product selling directly. This paper explore optimization strategies about after-sales service system to improve corporation’s market competition.更多还原