【摘要】 通过对中国大学出版社客户投诉处理工作的抽样调查,分析了大学出版社客户投诉处理工作中的问题以及开展这项工作的现实意义,提出了大学出版社客户投诉处理的对策。更多还原

【Abstract】 Through the sampling survey on the handling of customer complaints in China’s university presses,this paper analyzes the problems existing in the handling of customer complaints in university presses and the realistic significance of developing this work,and puts forward some countermeasures for handling the customer complaints for university presses.更多还原