【摘要】 随着图书馆技术条件与读者角色的变化,特别是图书馆所处的竞争环境的加剧,图书馆的信息产品、服务的同质化现象日益普遍,图书馆与读者双方已很难通过以非人格化和外在价值发生联系的层面上构建良好关系。因此,探究读者心理状态与其相应行为之间的决定关系,追求读者满意,实现图书馆与读者双赢是图书馆的终极目标。更多还原

【Abstract】 With the change of library technique and reader’s role and the intensifition of competitive environment,the homogeneity phenomenon of library news product and service becomes more and more popular.The good relation of library and readers can not be structured.It is necessary to explore decisive relation between readers’ psychology conditions and their behavior,to seek after readers’ satisfaction.The ultimate aim is the realization of mutual benefit between library and readers.更多还原