【摘要】 急诊科是医院救治急、危、重患者的第一线,也是医患冲突高发的科室,因此善于沟通和交流的高情商成为急诊科医生的必备品质之一;本文从情绪调控、心理学、利益得失、人文素养、语言艺术等角度探讨了急诊科医生情商培养在构建和谐医患关系中的重要作用。更多还原

【Abstract】 Emergency department is not only the front line for curing critical patients in hospital but also the place where doctor-patient dispute often happen;therefore,one of the necessary quality for doctor is high emotion quotient.This study demonstrated the important effect of developing emotion quotient for doctors in establish the harmonious doctor-patient relationships in emergency department from the following aspects: emotion controlling,psychological,personal gain and loss,humanism,language skill.更多还原