人性化服务在内科门诊护理管理中的应用

【摘要】 目的探讨人性化管理理念在内科门诊护理管理中的应用效果。方法自2005年1月～2007年1月,对500例就诊病人实施人性化服务,并调查病人对护理服务的满意情况。结果通过2年的实施,病人对医院就诊环境、护士的仪容仪表、行为举止、服务态度、健康教育、门诊管理的满意率均为91.0%以上。结论人性化管理理念在护理管理中的应用,对提高病人满意度及医院的社会、经济效益具有积极的作用。更多还原

【Abstract】 Objective To explore the application of humanistic service in the clinic nursing administration of internal medicine. Methods 500 visiting patients during January 2005 to January 2007 were nursed with humanistic service. Then their satisfaction degree to the nursing service was investigated. Result After two years of practice, the satisfaction rates in terms of visiting environment, nurse′s appearance, behavior, serving attitude, health education, clinic management exceeded 91.0%. Conclusion The humanistic service plays an active role in raising patient’s satisfaction and increase the social and economic returns.更多还原