【摘要】 现代企业采用虚拟化运营模式能快速地响应市场变化,及时地满足顾客需求,是21世纪最新的生产组织模式。利用平衡记分卡这个绩效评价工具,从虚拟运营的社会角度,提出了基于成长与创新、内部流程、客户价值、财务和社会效益5个角度的评价体系;然后针对每个角度细化展开,形成一系列相关的重要绩效指标,结合层次分析法和三级模糊评价法对企业虚拟运营的绩效进行评价。实践表明,该方法对企业虚拟运营的绩效评价是有效的。更多还原

【Abstract】 Modernistic enterprises using virtual management mode can not only respond to the market changing quickly,but also can satisfy the timely needs of the customers.By adopting the performance evaluating instrument-the Balanced Scorecard and by considering the virtual management from the perspective of society,the evaluating system was put forward based on the following five different aspects: pullulating and innovation,inner process,customer value,financing and society profit.Then an analysis was made aiming at every detail to form a series of related key performance indicators.The AHP and fuzzy comprehensive evaluation method was combined to evaluate the performance of virtual management.更多还原