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基于BSC的企业虚拟运营绩效模糊综合评价
Three-grade Fuzzy Comprehensive Evaluation on Virtual Management Evaluating System of Modernistic Enterprises Based on BSC
【摘要】 现代企业采用虚拟化运营模式能快速地响应市场变化,及时地满足顾客需求,是21世纪最新的生产组织模式。利用平衡记分卡这个绩效评价工具,从虚拟运营的社会角度,提出了基于成长与创新、内部流程、客户价值、财务和社会效益5个角度的评价体系;然后针对每个角度细化展开,形成一系列相关的重要绩效指标,结合层次分析法和三级模糊评价法对企业虚拟运营的绩效进行评价。实践表明,该方法对企业虚拟运营的绩效评价是有效的。
【Abstract】 Modernistic enterprises using virtual management mode can not only respond to the market changing quickly,but also can satisfy the timely needs of the customers.By adopting the performance evaluating instrument-the Balanced Scorecard and by considering the virtual management from the perspective of society,the evaluating system was put forward based on the following five different aspects: pullulating and innovation,inner process,customer value,financing and society profit.Then an analysis was made aiming at every detail to form a series of related key performance indicators.The AHP and fuzzy comprehensive evaluation method was combined to evaluate the performance of virtual management.
【Key words】 balanced scorecard; virtual management; fuzzy comprehensive evaluation;
- 【文献出处】 武汉理工大学学报(信息与管理工程版) ,Journal of Wuhan University of Technology(Information & Management Engineering) , 编辑部邮箱 ,2008年06期
- 【分类号】F272.9
- 【被引频次】7
- 【下载频次】152