【摘要】 介绍模糊最优归类模型,针对服务质量差距环式模型,应用模糊最优归类模型计算服务过程各环节质量指标值及各环节之间差距值,并且引入模糊最优归类模型提高差距分辨的方法,以提高质量指标值计算的水平.更多还原

【Abstract】 Targeting on the circular model of service quality gap,the paper introduces the best assortment model,applying best assortment model to calculate the quality goal value and gap value of each stage.And also,for the improvement of quality goal calculation,the paper introduces the best assortment model to increase the gap distinction.更多还原