【摘要】 质量功能展开技术是重要的源头质量控制技术,而对其原始输入——顾客需求进行研究是非常必要的。文章不仅对顾客进行了界定,还给出了顾客调研的框架和顾客调研的渠道。更多还原

【Abstract】 Quality Function Deployment is an important tool of source quality control, and study on customer requirements is necessary. This article gives not only the definition of customer but also the framework and way of customer investigation.更多还原