【摘要】 酒店员工的心理素质、业务素质、工作态度和工作绩效等直接决定着酒店的服务质量,进而关系着酒店的经营成败。当员工在工作中出现疲劳时,会导致工作效率下降,工作失误增多,工伤事故频发等现象,严重的还可能引起员工的生理和心理疾病。研究酒店员工疲劳问题,是酒店人力资源部门当务之急的课题。更多还原

【Abstract】 Fatigue is the outcome of the competitive and changeable modern world.It brings the low efficiency of work,the increase of mistakes and the frequency of industrial accidents.What’s more,fatigue may also result in physical and psychological diseases to the employees.As a result,it will affect the service quality of the hotel.This article makes the definition and classifies the categories of working fatigue,besides some research and analysis on its origin,and proposes some suggestions of preventing and relieving the fatigue of hotel employees.更多还原