【摘要】 提供了一套构建医院门诊业务流程病人满意度指标体系的方法。首先对一所二级甲等医院门诊病人进行了两次问卷调查;在数据分析的基础上,提取指标并确定权重。最后,构建了一套评价医院门诊业务流程病人满意度的指标体系。更多还原

【Abstract】 To provide a method of constructing an indicator system of satisfaction on the outpatient services process of hospital,by doing questionnaire research to the patients of a hospital twice,get the indicators and the weight.Finally,constructing an indicator system of satisfaction on the outpatient services process of hospital.更多还原