【摘要】 基于物流客户的多样化、个性化要求,以最大程度提高客户满意度为目标,建立了一种基于客户满意度最大化的4PL选择3PL决策模型。利用此模型可以使第四方物流集成商满足其物流客户多样化、个性化的需求,为客户选择最为满意的方案。同时基于一个实例的分析,得出该模型能够帮助第四方物流为物流客户选择最为满意的物流方案。更多还原

【Abstract】 Concerning the diversification and individualization of logistics customer demands,to satisfy the customers with the fullest extent,it has established constructed a decision-making model of 4PL choosing 3PL for the customers,which the 4PL integrators can use to meet their logistics customers’ diversified and individualized demands,selecting the most satisfactory solutions for the customer.At the same time,according to a case analysis,it draws the conclusion that the model can help 4PL choose the most satisfactory solutions for the customers.更多还原