【摘要】 餐饮从业人员的职业意识特指其对餐饮工作的认识和理解。餐饮企业强化从业人员的职业意识可以提高顾客满意度,增强餐饮企业的市场竞争力。餐饮从业人员应该具备的职业意识主要有:客人第一意识、仪表仪容意识、礼貌待人意识、客人姓名意识、把握服务节奏意识、整体意识、灵活服务意识、不断创新意识、责任意识、安全意识。更多还原

【Abstract】 Occupational consciousness of the personnel in catering industry refers to their knowledge and understanding of the profession.Catering industries can promote customer’s satisfaction and enhance enterprises’ competitiveness in the market by strengthening the occupational consciousness of the personnel.Occupational consciousness of a catering industry employee includes: customer firs consciousness,personage consciousness,courtesy consciousness,guests’ name consciousness,service rhythm consciousness,integrity consciousness,flexible service consciousness,innovation consciousness,duty consciousness and safety consciousness.更多还原