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专科医院品牌战略与客户关系管理

Brand strategy of special hospital and relationship between hospital and patient

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【作者】 张海只达石

【Author】 Zhang Hai, Zhi Dashi Tianjin Huanhu Hospital (Tianji Cerebral Center Hospital), No. 122 Qixiangtai Nanlu, Hexi District, Tianjin, 300060, PRC

【机构】 天津市环湖医院(天津市脑系科中心医院)天津市环湖医院(天津市脑系科中心医院) 300060 天津市河西区气象台南路122号300060 天津市河西区气象台南路122号

【摘要】 天津市环湖医院成立于1988年,由于该院具有脑系科专科特色的技术品牌,为其在天津市医疗市场中保持持续的竞争优势奠定了雄厚的基础。本文从医院的市场定位和品牌战略、客户关系管理等方面探讨如何打造专科医院的品牌竞争力。

【Abstract】 The Tianjin Huanhu Hospital was set up in 1988 and famous for cerebral treatment. This bright technical brand of cerebral specialty of the hospital has laid a solid foundation and kept it in the advanced position in competition field of Tianjin medical/health agencies. This article explores special hospitals how to create and compete their own brand from hospital market condition, brand strategy and how to deal with the relationship between hospital and patient.

  • 【分类号】R197.5
  • 【被引频次】7
  • 【下载频次】172
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