【摘要】 针对目前中小有线电视企业用户报修业务自动化处理提出一种设计思路,综合利用CTI技术和数据库技术搭建系统,介绍系统功能和处理流程,对系统实施效果进行评价,最后对系统扩展进行了简要描述。更多还原

【Abstract】 Giving an idea of design about automotion of customer call-repairing service in middle and small CATV enterprises, building a system through the comprehensive use of CTI and database technology. The at same time introducing system function and workflow, valuing the effect of system implementation, making brief description to system extension finally.更多还原