【摘要】 介绍了国内外数字参考咨询服务质量评价体系的研究与应用概况。结合国家科学数字图书馆网络联合数字参考咨询服务的质量控制需要,在项目一期建设基础上选取部分指标建立了实际操作的评价体系,并制定了制度化的系统评价方案。更多还原

【Abstract】 The major quality assessment systems for digital reference services at home and abroad are reviewed in the paper.Based on the previous assessment index,a practical assessment index for collaborative digital reference services of Chinese National Science Digital Libraries (CSDL) is established for the quality control,and a systematic evaluation scheme for the service is presented and discussed.更多还原