知识信息“RS”服务策略探微

【摘要】 本文援引企业管理“CS”即“顾客满意”模式,将其移位到高校图书馆知识信息管理的服务工作中来,以理念满意、行为满意和视觉满意三个层面为契入口,探讨知识信息管理的“RS”即“读者满意”服务。更多还原

【Abstract】 Based on the “CS”, i.e. Customer Satisfaction Model of business management, and its three satisfaction vectors of Mind, behavior and vision, this article explores the possibility of application of the corresponding Reader Satisfaction (RS) Strategy in the management of information.更多还原