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非言语沟通在流通服务窗口的应用
The Application of Non-spoken Language Communication in the Circulating Service Window
【摘要】 流通服务窗口成天与读者打交道。如何与读者更好沟通,是提高服务水平的重要途径。本文论述了流通窗口通过身体语言、环境及服务与读者沟通的方法与效果。
【Abstract】 Circulating service window always contacts with the readers.How to communicate with them better is the important channels of improving service level.This paper discusses the methods and effects that the circulating window communicates with the readers by means of body language,circumstances.
- 【文献出处】 图书馆 ,Library , 编辑部邮箱 ,2005年04期
- 【分类号】G252
- 【被引频次】17
- 【下载频次】269