【摘要】 信息化服务是现代旅游服务企业的主要特征,本文根据旅游业信息化服务存在的一些问题,特别是针对小规模旅游企业的现状,提出了适合这些企业开展的信息化服务模式框架,即W-C-I模式。更多还原

【Abstract】 Informationalized service is a main feature of modern tourist businesses. With regard to the problems in informationalized service in tourist industry, particularly the difficulties of small-sized tourist businesses, the papers proposes a pattern suitable for these enterprises to practice informationalized service,namely, W-C-I.更多还原