【摘要】 现代产品质量表示产品的质量特征在其整个生命周期内满足顾客需求(VOC)的程度。将人工智能和Internet网络技术应用于VOC获取工具开发中,建立了产品VOC获取工具的系统结构;论述了VOC获取工具实现的关键技术,着重研究了基于人工神经网络(ANN)模型的VOC框架自动生成技术,结合应用实例验证了模型的有效性。更多还原

【Abstract】 Product quality signifies the degree which product quality characteristics are satisfied with Voice of Customer (VOC). In this paper, combining to develop instrument product, the VOC acquirement tool framework based on the artificial intelligence and Internet techniques is established. The key techniques of realizing VOC acquirement tool are introduced. The automatic generating technique of VOC templet based on Artificial Neural Network (ANN) model are emphatically studied. Combining an application example, the validity of model is verified.更多还原