【摘要】 从服务质量模式出发,分析了影响服务质量的缺陷,探讨弥补这些缺陷的方法措施,并引入六西格玛质量理念,指明了质量改进的方向.更多还原

【Abstract】 Starting with the model of quality service,the author probes into the gap which affects quality service and puts forward the way to narrow the gap.While introducing concept of Six Sigma,the author also provides the orientation for quality improvement.更多还原