【摘要】 按照 ISO9001∶2000版标准的要求, 定义了顾客要求信息流、顾客满意信息流和特性信息流。通过分析产品在实现过程中的六种活动, 阐述了这三个信息流的形成过程及每个信息流所包含的必要信息。以策划活动中的顾客要求信息流转和采购活动中的特性信息流转为例, 阐述信息流在质量管理活动中的流转方向, 指出了信息之间相互交错的关系以及处理方式。最后, 探讨了质量管理信息系统中对管理人员的识别。更多还原

【Abstract】 According to the requirement of ISO9001:2000,three information flows are defined including customer requirement,customer satisfaction and speciality information flow.The course of three information flows coming into being and the essential elements of each flow are discussed by analyzing six activities of product realization.In the following two cases,how the information flows is explained.Then the interlaced relations of the information flows and the way for their settlement are pointed out.Finally,how to identify manager during the quality management is proposed.更多还原