【摘要】 “:以人为本”,既为顾客提供最人性化的优质服务,已日益成为当今商业的服务理念,它不仅成为广大消费者评价商家服务质量的标准,也成为当今商业服务制胜的法宝。更多还原

【Abstract】 A s "Putting People First" provides the custom ers with the m ost hum ane quality service, it has increasingly becom e the service idea in the contem porary com m ercial industry.It has been notonly a standard for custom ers to assess the com m ercial services, but also a m agic weapon for com m ercial service entities to win the com petitive edge.更多还原