【摘要】 信息技术的飞速发展影响着各行各业,企业的竞争重点已经由以产品为中心转向以客户为中心,新的技术被应用在顾客管理体系中,参照目前各科服务的特点,结合顾客服务体系的特点,提出了顾客管理体系的改进方案与技术应用。更多还原

【Abstract】 The rapid development of information technology influent all walks o f life. The emphases of enterprise competition has turned from being based on pr oduct into being based on customer. New technology has been used in the customer management system. Referring to the character of current services, combining th e property of customer service system, this article put forward a new scheme and technology of customer service system.更多还原