【摘要】 咨询服务是图书馆读者服务的重要内容之一。分析和总结了在图书馆咨询服务中常用的几种方法和技巧,指出图书馆咨询馆员除了应具备较强的综合业务素质能力外,同时也要掌握一定的咨询方法和技巧,只有这样才能更好地解决读者提出的问题,满足读者的需求。更多还原

【Abstract】 Consultancy service is one of the important contents of library’s reader service. This paper analyzes on and sums up some common methods and skills of library’s consultancy service,points out that the consulting librarians must not only possesses stronger comprehensive professional ability but also some certain consulting methods and skills f0or the purpose of solving the problems of the readers and satisfying the requirements of the readers.更多还原