【摘要】 简述了自助服务的概念、形式及与一般服务的共同点和其本身所具有的特点,分析了企业开展自助服务的必要性及自助服务对于服务业将产生的影响,探讨了自助服务的发展前景及未来趋势。更多还原

【Abstract】 This paper briefly expounds the concept and forms of the self-servi ng and the common points with the general services and the features of its own, analyzes the necessity for enterprises to develop the self-serving and the infl uence of the self-serving on the service trade in the future, ans probes into t he developing prospects and the future trends of the self-serving.更多还原