【摘要】 目的　探讨优质高效的新型护理服务模式 ,提高护理质量。方法　通过护理部、科室考评及病人投票相结合的动态考核方法 ,确定三、二、一星级护士 ,并佩星上岗。结果　实施“星级服务”后科室护理综合质量总分由实施前的 ( 92 .74± 3 .3 6)提高到 ( 96.5 4± 2 .12 ) (P <0 .0 1) ,病人对护理工作满意度总分由实施前的 ( 89.86± 3 .2 5 )提高到 ( 94.5 5± 1.92 ) (P <0 .0 1)。结论　护理工作中开展“星级护理服务” ,能促进护理业务技术、服务水平两大要素的提高更多还原

【Abstract】 Objective To explore a new model of nursing servings with excellent quality and high efficiency, so as to improve the quality of nursing. Methods Through the dynamic examination by nursing department and various sections,combined with the result of voting by patients,the nurses were classified into 3 level of star-servings and got on duty with the star-serving cards.Results Since the performing of star-servings,the total score of general nursing quality in the department was significantly improved from (92.74±3.36) to (96.54±2.12) (P<0.01),patients’ satisfaction at nursing service was significantly increased from (89.86±3.25) to (94.55±1.92) (P<0.01).Conclusions It was suggested that implementation of star-servings can improve both the nurses’ level of professional nursing skills and the quality of nursing service.Author’s address:Nursing Department,the Second Hospital Affiliated to Guangxi Traditional Medical College,Nanning 530011,China更多还原