【摘要】 跨媒体联系中心具有对通信媒体的多样性支持功能和自助业务选项的支持功能,通过IP语音、Web合作、Email实时处理、文本聊天、调用返回等系统服务,以期为用户提供更为方便、灵活的接入方式和服务,在电子商务迅速发展的今天,显得尤为重要。更多还原

【Abstract】 With the growth of electronic commerce businesses must meet customers communication needs by offering diverse multimedia interactions for complete convenience choice and ease of use. Offering Web-based services is critical to provide better communications means. This paper mainly describes the function and implementation of Internet Call Center.更多还原