【摘要】 维修服务是制造企业向用户提供的一种必不可少的服务,如何评价、管理维修商是保证企业维修服务正常进行的关键。在维修商评价指标体系里,包括许多很难被量化的定性指标,这种特性给被测者在接受调查时带来了一些困难。为了避免上述问题出现,将模糊集理论引入定性指标值的测度中。用AHP法获得准则的权重和用灰色局势决策理论进行最终排序后,得到了满意的结果。更多还原

【Abstract】 maintenance is the basic service that manufacturer offered for customer,how to evaluate and manage maintainer is the key to guarantee maintenance on the rails.Many qualitative indexes among the evaluation indexes of maintainer are difficult to measure.This characteristic introduces the difficulties for respondent in replying to the survey.In order to overcome the difficulty,we invite fuzzy set theory into the measurement of qualitative indexes.By applying AHP in obtaining index weight and grey situation decision theory in ranking,we get satisfied results.更多还原