【摘要】 建设铁路旅客服务综合信息系统对提高铁路客运服务质量、增强铁路竞争力具有重要意义。文章在总结国外系统建设经验和中国铁路现状的基础上,简要分析了铁路旅客服务综合信息系统的信息需求,描述了系统的总体结构和功能,并针对目前铁路旅客服务信息系统建设亟待解决的关键问题提出了研究开发建议。更多还原

【Abstract】 Establishing customer-oriented modernised integrated information system plays an important role in the work ofimproving railway passenger service quality and intensifying railway competitiveness. Based on the introduction of the experiencesof system establishment in other countries and the current situation of the railways in China, the paper briefly analyses the demandof a railway integrated information system. It describes the overall structure and functions and puts forward some suggestions onthe study and development mainly addressing the pressing issues in the existing passenger service information system in China.更多还原