【摘要】 介绍了CTI技术的特点、系统原理及组成结构,详细论述了CTI技术的核心设备CTI服务器(电话服务器)的典型结构,给出用TSAPI实现呼叫中心座席端应用的例程序.更多还原

【Abstract】 Characteristics of CTI,system principle and construction are introduced in this paper. As well as typical model construction of CTI server( telephone server) is presented in detail Finally an application example of realization using TSAPI is also presented.更多还原