【摘要】 文章从调整用户期望、提高用户信息获取与处理能力和规范用户信息行为等三方面论述用户教育在提高用户满意度中的重要作用 ,并由此归纳出现代用户教育具有行为理性化、成果适应性和手段对象化等特点。更多还原

【Abstract】 The paper states the importance of users education in improving their satisfaction from three aspects:adjusting expectation,improving users information gaining and disposal ability,regulating users information behavior And sums up the characteristics of modern users education:behavior rationality,result adapting and means object更多还原