【摘要】 针对经济—社会—环境和资源构成的复杂系统可持续发展的特点、要求,以及目前的全面质量管理以顾客为中心的思想及方法的局限性进行了分析,提出适应复杂系统综合平衡、可持续发展的大系统质量管理观念及均衡质量控制的质量管理方法。更多还原

【Abstract】 This article analyses the characteristics and the requirements o f complex system sustainable development composed by economy,society and environ ment and resources,discusses the limits of the thoughts and the methods of tot al quality management centering around the customers at present,and proposes a concept of big system quality management and the quality management method o f equilibrium quality control adapting to complex system synthetical equilibrium and sustainable development.更多还原