【摘要】 本文介绍了第四代呼叫中心的一般结构和功能 ,并针对在具体的实现过程中通常会遇到的要求 ,探讨并指出了在其中给出用户定义的CTI接口的方法 ,并给出处理实例。更多还原

【Abstract】 This paper introduces the common construction and function of the fourth generation Call Center.To meet the requirements that frequently emerge when a Call Center is implemented,we discuss and select the method to realize the user defined CTI interface in it.We also present a practical implementation.更多还原