【摘要】 对远程故障服务的现状进行了分析，提出了在Internet上建立远程故障服务公共平台。在网络平台的远程诊断中心通过连接到Internet计算机或嵌入式网络接口采集多个用户设备诊断信息，然后对所采集的信息进行分析、处理和诊断，并反馈诊断结果。制造商通过Web浏览器，读取诊断的信息或者参与协同诊断，并负责不断地对诊断平台知识库进行维护和更新。最后，对服务平台的体系结构和功能模块以及所涉及到的关键技术进行了分析和研究，以确保平台的通用性和安全性。更多还原

【Abstract】 After the developing progress of the remote fault service about the equipment both home and abroad being discussed, the importance of building and developing remote fault diagnosis project based on common platform on the base of Internet is suggested in this paper. As result of the common and the secure in the platform,by the way of the PC or embedded network interface,the diagnosis information is collected from the remote various user-equipments to the intelligent diagnosis center. The diagnosis center has the access to the analysis, processing and diagnosis on the information and then can give the user a diagnosis response. The manufacturers can read the status records of user-equipment,attend the coordinated diagnosis over Web-browser and update,modify the database in the remote diagnosis center.At last,the various key points about the structure, the function module and the key technology of the remote diagnosis system are analyzed and developed. Key words Web;CRM;Remote service;Embedded interface更多还原