【摘要】 网络化制造研究的重点是实现对异地客户的服务,使他们得到和本地客户一样的优质服务.提出了建立以呼叫中心、客户关系管理系统和产品整个寿命周期的服务为基础的企业客户服务中心,并给出了建立这个中心的框架结构.更多还原

【Abstract】 The research of network manufacturing is currently focused on how to realize the long distance customer service so that the customers living far apart can be provided with high quality service just as those local users. This is a problem that manufacturing companies must solve. This paper put forward the establishmentof the customer service center based on a calling center, a customer relationship managing system and the product lifetime service. The schematic structure of establishing this kind of center is also introduced in the paper.更多还原