【摘要】 对高校虚拟参考服务的用户可用性的评估标准进行了初步探讨。论述了该评估标准的建立方法,在此基础上建立了用户可用性层次分析法评估模型,进而利用评估模型进行了实例分析。更多还原

【Abstract】 This article discusses the evaluation criteria of virtual reference services in academic libraries. It introduces the specific method of setting up the criteria of virtual reference services evaluation in academic libraries and the model of hierarchical usability analysis base on this method. Finally it makes a case analysis by using the introduced model.更多还原