节点文献
地方电信系统的电子商业模式的构建设计
The Conception of E-business of Local Telecommunication Design
【摘要】 当前电信市场竞争激烈 ,提出了构建地方电信系统的“以客户为中心”的电子商业模式 ,从各个功能群集阐述系统架构。该模式不仅优化了运营流程 ,而且设置了各地方系统之间统一的接口 ,有利于实现信息流通。这对于我国现阶段还不能建设全国统一的运营网络的现状 ,提供了一种思路
【Abstract】 The telecom market is competing hotly. This paper brings forward one concept of e-business of local telecom design for the purpose of serving customers and discusses each function pack. This mode not only optimizes the flow but also sets up an uniform connection between two places. It is useful for information circulating. It offers a thoughtway of changing present service situation that we can’t set up nation-wide management network.
【关键词】 电子商业;
电子商务;
呼叫中心;
客户关系管理;
【Key words】 e-business; e-commerce; calling center; customer relationship management;
【Key words】 e-business; e-commerce; calling center; customer relationship management;
【基金】 重庆邮电学院学生科创基金资助项目
- 【文献出处】 重庆邮电学院学报(自然科学版) ,Journal of Chongqing University of Posts and Telecommunications , 编辑部邮箱 ,2003年03期
- 【分类号】F713.36
- 【下载频次】58