【摘要】 敏捷制造是一种新的制造概念。本文介绍了该制造环境下的客户服务系统的3方面特征：面向客户需求、柔性、快速响应；分析了一些公司成功的经验；最后讨论了我国企业如何建立敏捷的客户服务系统的若干事项。更多还原

【Abstract】 Agile manufacturing is a new manufacturing concept. This paper is specially concerned with three aspects of customer service under agile manufacturing environment:customeroriented organization,flexibility and fast response. Also,it analyses successful experiences of some companies. Finaly,it is discussed how to build up agile customer service in our country.更多还原